Coal in our Christmas Stockings? Consumer Debt Hits Another Record

I suppose one could argue that having coal in our Christmas stockings is not necessarily a bad thing.  In the 19th century, a lump of coal just may put off freezing to death for another day.  A good thing.

But we are in the 21st.  I wonder how many of us have even seen a lump of coal, let alone used one for something useful.  Heck, even our barbecue grills rarely use charcoal anymore.  Most use propane.  Even our powerplants are converting to natural gas.  The piles of coal that once filled the power plant yards are disappearing as I write.  A good thing if you live near one as I do.

So, if you get a lump of coal, what to do?  Good question. May I suggest you regift it to the politician of your choice?  Please don’t send it to your faithful blogger; I have enough to empty out from last Christmas.

But I digress (again).

I beg to report that once again we have to reckon with a lump of coal in the form of the rising level of consumer debt, which once again reached historic levels in the third quarter.

To be clear: not just historic, but unprecedented.  Highest of all time.  We have never seen anything like this amount of consumer debt.  Ever.

Good or bad?  You can be the judge.  On the one hand, as we continue to experience low levels of unemployment, we should be able to afford to pay our debts.  Certainly, the argument is that consumer spending, with the resultant high levels of debt, is powering the economy.  On the other hand, it won’t take much to wiggle us into a difficult spot.  And we have plenty of things, nationally and globally, that can start the wiggle. More on this last later in the blog.

Here is the latest for the third quarter (from The New York Federal Reserve “Quarterly Report on Household Debt and Credit” read it here):

  • Total household debt increased by another $92 billion to $13.95 trillion
  • This is the 21st consecutive quarter with an increase in household debt
  • We have exceeded, by 3 trillion, the last peak reached in 2008 ($12.68 trillion).
  • Mortgage related debt increased by $31 billion, the largest component of household debt
  • Other types of debt all increased by an aggregate $64 billion including:
    • $18 billion in auto loans
    • $13 billion in credit card balances
    • $20 billion in student loans.
  • Not good news: “Aggregate delinquency rates worsened in the third quarter of 2019”.
    • As of September 30, 4.8% of outstanding debt was in some stage of delinquency
      • This is a 0.4 percentage point increase from the second quarter due primarily to increases in early delinquency buckets.
      • Of the $667 billion of debt that is delinquent, $424 billion is seriously delinquent (at least 90 days late or “severely derogatory”, which includes some debts that have previously been charged off that the lenders continue to attempt collection).

So, what happens from here?  I suppose it is anyone’s guess but given what appears to be the start of a very robust holiday spending season, we will reach another new record in the fourth quarter.  A lump of coal to me if I am right?  Bring it on I guess but this trend clearly is not sustainable.

What can go wrong?  Well, for one thing, our personal financial health can begin to deteriorate.

A measure of the financial health of the consumer has recently been published by the Consumer Financial Protection Bureau (CFRB).  While opinions on the effectiveness of the CFRB vary, their recent report “Financial Well-Being by State” (read the full report here) attempts to analyze how consumers view their financial well-being by age and then by state.  The intention is to spotlight differences in age and financial well-being and highlight areas of the country that need to pay particular attention to financial education efforts.

The ACA International (a business association for collections professionals) published a summary of the CFRB report (read it here). They write:

“According to the CFPB, financial well-being is defined as the state wherein an individual has a sense of:

  • Control over day-to-day and month-to-month finances;
  • Capacity to absorb a financial shock
  • Being on track to meet financial goals;
  • And the ability to make financial choices to enjoy life.”

The ACA notes “Financial well-being varies by age and where consumers live…on average adults ages 18 to 61 have a score [of 49] reflecting minimal savings and some difficulty making ends meet…”.

“A score of 49 is at the top of the medium-low financial well-being score range…”:

  • Most (60%) of adults in this range have minimal savings of $250 or more, but only 30% have $2,000 or more in savings.
  • Almost all of adults in this range (80%) find it somewhat or very difficult to make ends meet.
  • Some (32%) have had a credit card application rejected or are concerned about credit rejection.”.

That is pretty alarming when we add on our unprecedented the state of indebtedness.

Digging deeper, even lower scores have arguably unrecoverable financial problems.  Again, this varies quite a bit by state. From the ACA:

  • “In the very low category, (a score of 0-29) just 5% of adults in that group are certain they could come up with $2,000 for an emergency; while most (82%) sometimes or often experience “food insecurity” or “food hardship,” according to the CFPB.
  • In the low category (a score of 30-37); few (23%) save money on a regular basis and only some (38%) have more than $250 in liquid savings. Nearly half (45%) of adults in this group said they have experience with debt collectors.”

The ACA concludes: “The CFPB’s findings can be a benchmark for the accounts receivable management industry to consider when communicating with consumers and developing manageable payment plans.”

Coal for the holidays?  Let us hope not.  The bright side is that basically half of us do pay our bills, have the means to do so, and feel pretty confident about our financial well-being.  When circumstances warrant, however, we are here as your experts to help with your receivables management.  We are the experts in working with clients to optimize their recoveries.  Let us help!

A. Alliance Collection Agency, Inc. is a full service, licensed accounts receivable management and debt collection agency providing highly effective, customized one on one management and recovery solutions for our business partners.  Founded in northern Illinois in 2005, we have been proudly improving the bottom-line on behalf of our business partners in and around Chicagoland for over 14 years.

image provided by: creative commons

 

Debt Collection: Trick-or-Treat?

I bet I know what you’re thinking—trick. Tell someone you work for a collection agency and their reaction can pretty much be summed up with one word—yikes! That’s because ours is an industry that is typically thought of negatively. There are a few other professions I can think of off the top of my head that are met with a similar reaction. How many bad jokes can you think of involving car salesmen, IRS agents, lawyers, or cable TV providers?

Do you know why? In part, I believe that in each of these cases, society has let the actions of a few taint the way they feel about an entire industry. It’s just another case of the light shining the brightest on a few bad actors. It ruins it for the rest of us! Kind of sad.

As much as it pains me to admit, I know there are some collection agencies out there behaving dishonestly and treating consumers disrespectfully. But I think that only accounts for part of the reason the collection industry is not liked. Let’s face it, when money—sometimes a lot of it—is involved emotions can run high and sometimes you just want to shoot the messenger.

Good or bad, the fact is, the U.S. economy revolves around consumption. When low-cost money is available to consumers they spend, and when they spend it propels the economy. Those who provide the credit, goods and services do so expecting to be repaid. And when they don’t, that’s when we come in.

Have you ever stopped to think about what happens to businesses that don’t get paid? Bad debt can create serious financial problems for any business.

I’m sure you’ve heard the old saying There’s no such thing as a free lunch. We have a similar one that goes around our office. There is no such thing as an unpaid bill. They both are a takeoff of the economic theory that whatever goods and services are provided, they must be paid for by someone. In the case of the “free lunch” it’s true that bars in Milwaukee and other cities around the country used to advertise “free lunches” to get patrons into their establishments during the noon hour. And while they did not charge for the lunches—make no mistake—the consumed food was paid for with the profits made from the many beers and other alcoholic beverages customers bought to wash-down their lunches. And in the case of the “unpaid bill” believe me it will be paid for—in the form of increased prices, layoffs, tax increases, business closures, and unavailable services or goods.

Here’s a staggering and sobering statistic. According the Federal Reserve, the total amount of consumer debt in the U.S. exceeds $15.5 trillion!

In 2016, ACA International; the Association of Credit and Collection Professionals, hired global advisory firm, Ernst & Young, to conduct a study of third-party debt collectors. Their survey reported recoveries of $67.6 billion in 2016 alone. This recovered consumer debt had a significant positive effect on the nation’s economic health. Check out the results below:

Providing America Jobs
– Direct Collections Jobs: 129,262
– Direct Payroll: $5 B

Paying Taxes
– Direct State / Local Taxes: $677 M
– Direct Federal Taxes: $852 M

Giving Back
– Charitable Contributions: $17.8 M
– Employee Volunteer Hours: 521,700

Even with those few bad apples, a huge majority of this bad debt was collected by ethical debt collectors who treat consumers with the dignity and respect everyone deserves. There are many reasons why people do not pay their bills and reputable third-party collection agencies like A. Alliance can work through issues to find amicable solutions for both creditors and consumers.

If you find yourself in a situation where you have a debt you are having difficulty paying, there are resources out there to help.  For example, Ask Doctor Debt at www.askdoctordebt.org. is a free—literally free—website that can answer questions regarding debt collection and the laws that are there to protect you. Right now, they are in the process of updating their site so it will be bigger with more comprehensive information on a wide range of topics pertaining the credit and collections.  I can’t wait to see it when it’s done.

So…debt collection, trick-or-treat? I hope you’ll rethink your answer.

Best wishes for a safe and happy Halloween!

A. Alliance Collection Agency, Inc. is a full service, licensed accounts receivable management and debt collection agency providing highly effective, customized one on one management and recovery solutions for our business partners.  Founded in northern Illinois in 2005, we have been proudly improving the bottom-line on behalf of our business partners in and around Chicagoland for over 14 years.

Image provided by: Derren Brown – wikimedia

 

Are Americans Arrested and Jailed for Owing Money?

I want to be very clear here. The answer is an unequivocal resounding NO!

A couple of months ago, the ACLU came out with a report which asserted,   “….Thousands are arrested and jailed each year because they owe money.”

Oh, please! I am pushing the BS button on this one. “There is not one consumer in this country that was put in jail for the failure to pay a debt. Our court system simply does not work that way.”  You don’t have to take my word for it.  The above statement is a direct quote from the National Creditors Bar Association’s response to the ACLU report.

The ACLU’s assertion that thousands of consumers are arrested and jailed each year because they owe money is displayed prominently in the first paragraph of their 97 page report. Later they actually get to the truth by writing, and I quote, “Laws in states and federal rules of civil and bankruptcy procedure expressly authorize debtors to be arrested and incarcerated for contempt of court.”  Wait, what? It’s not because they owe a debt, but because they were in contempt of court? BIG DIFFERENCE!

In the National Creditors Bar Association’s response, they said, “The ACLU’s report was not only factually inaccurate but was conveniently lacking in relevant truisms in an attempt to sensationalize unfortunate circumstances for individuals who fail to comply with court orders.” Yada, yada, yada…”Members of the NCBA as well as attorneys across this country know that in order for a court to send someone to jail in a civil matter, as opposed to a criminal matter, a complete and utter disregard for a court’s order must have occurred. Judges use this power sparingly otherwise the penalty for contempt would become superfluous.

Litigation is the path of last resort for a creditor.  The process is expensive and time consuming and results in a judgment only and not necessarily the payment of the debt. However, what the ACLU fails to recognize is that the courthouse can be the safest place for consumers if consumers chose to avail themselves of the ability to participate in the system. In court, a judge can supervise the conduct of an attorney and also ensure that the consumer, especially a self-represented consumer, has the required access to the protections the court can provide.”

Do you know what’s funny, ironic even, about the ACLU’s assertion that if you don’t pay your debt you will go to jail? If I said it I would be breaking the law!  That’s right, the Fair Debt Collection Practices Act (FDCPA) that was approved way back in 1977 explicitly prohibits debt collectors from making any threat that the nonpayment of a debt can result in arrest or jail.  Why? Because it is not true!

Each quarter our sister company, United Credit Service, Inc., puts out a newsletter. The 2018 1st quarter newsletter (vol. 6 issue 1) that went out in March was entitled: Fake News or News facts. Can you tell the difference? In it we discussed urban myths and false news stories, and how they pertain to us in the collection industry. As stated in the newsletter, some urban myths and false news stories are told to be entertaining, others are cautionary tales and still others are meant to control a narrative. Which category do you think the ACLU’s report falls into?

I think the NCBA said it best, ”The ACLU’s lack of understanding of the legal debt collection process including its failure to acknowledge federal and state laws which govern debt collection activity, court rules of procedure and the regulations imposed both at the state and federal level result in a report that lacked fundamental credibility, but more importantly hampers the ability of legitimate debt collectors to communicate with consumers to fairly and efficiently resolve their financial obligations.”

A. Alliance Collection Agency, Inc. is a full service, licensed accounts receivable management and debt collection agency providing highly effective, customized one on one management and recovery solutions for our business partners.  Founded in northern Illinois in 2005, we have been proudly improving the bottom-line on behalf of our business partners in and around Chicagoland for over 12 years.

image provided by: CC: Pierre Lecourt