If you’re like me you’ve probably heard the buzz around the catch-phrase: What’s your one thing? Wondering how it all got started I did a little research. Turns out it’s from a self-help business book, The One Thing: The Surprisingly Simple Truth behind Extraordinary Results by Gary Keller and Jay Papasan.
When I first heard the question I knew our one thing right away. Since we are a collection agency you might think the answer is a no-brainer: to collect money. And yes, you’d be right, we certainly collect a lot of money. But honestly that’s not our one thing.
Is it compliance? Another good guess. The debt collection industry is highly regulated at both state and federal levels. Compliance is extremely important to us here at A. Alliance. We spend a lot of resources and work hard to stay abreast of all regulations and what’s happening with court rulings and proceedings. But that’s not our one thing either.
I could go on and on, but will cut to the chase. Our one thing is caring! Everyone here at A. Alliance cares about our clients, consumers, patients, communities and each other.
We are blessed with excellent, caring leadership which binds us together as a team and keeps us focused on our goals while providing a terrific work environment marked by intelligence, compassion and kindness. Our Mission Statement includes values of honesty, balance, integrity and fair play. Our leadership team lives these values every day.
By caring about what we do, who we do it for and each other together we are committed each and every day to doing our best to collect each and every dollar owed to our clients, professionally and in a timely manner.
This is a tough industry, oftentimes it is difficult working with situations that are inherently negative. By always focusing on being helpful we all maintain a positive outlook which translates to better experiences for patients and consumers as well as outcomes for our valued clients.
One of the passages in the book that spoke to me was, “Passion for something leads to disproportionate time practicing or working at it. That time spent eventually translates to skill, and when skill improves, results improve. Better results generally lead to more enjoyment, and more passion and more time is invested. It can be a virtuous cycle all the way to extraordinary results.”
Don’t get me wrong, A. Alliance knows we must never stop trying to find creative solutions, advanced technologies, or services that create value for the Company or our clients. But if extraordinary results are what you are after first and foremost you gotta care!
A. Alliance Collection Agency, Inc. is a full service, licensed accounts receivable management and debt collection agency providing highly effective, customized one on one management and recovery solutions for our business partners. Founded innorthern Illinois in 2005, we have been proudly improving the bottom-line on behalf of our business partners in and around Chicagoland for over 14 years.